Terms and Conditions

The following terms and conditions apply to all transactions on harleyjohair.co.uk . Using this site indicates your acceptance of these terms and conditions. Placing an order indicates your acceptance of these terms and the terms listed are subject to change at any time. Any changes will take effect on the date they are posted onto the site (see date at the foot of the page). Please read them carefully and print a copy for future reference.

General
These terms and conditions do not affect your statutory rights. To order goods using this website you must be at least 18 years of age and accept delivery within the UK. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

Ordering
Please note that any orders placed with harleyjohair.co.uk are subject to acceptance in accordance with our terms and conditions here with listed. All orders placed on our web site will be acknowledged electronically by e-mail, and all telephone orders will be acknowledged verbally at the time of order. Please note that electronic and verbal acknowledgements do not constitute order confirmation or order acceptance. Your order will be accepted and the contract between you and us will take place upon our despatch of your goods

Description of Goods and accuracy of information
Product specifications and images and other information published on our website have either been made accessible by suppliers, manufacturer's, publications, publicists, or been gathered from public-domain sources. harleyjohair.co.uk make every effort to ensure that the website and any advertising is as accurate as possible although cannot always guarantee the reliability and accuracy of all information that is published. Full details and specifications are also available from the manufacturer's brochure or website. Product features and accessories are subject to upgrade or change at the manufacturers' discretion. We will supply you the product as supplied to us by the manufacturer.

Suitability of Goods ordered
It is the responsibility of the individual user to ensure that goods they select and order are suitable for the purpose they intend to use them. We may, at our discretion accept goods returned to us in these circumstances provided that they remain unopened, complete and unused. Goods accepted under these circumstances may be subject to a handling fee of up to 15% at the discretion of harleyjohair.co.uk . It will be your responsibility to cover all carriage costs involved.

Price Errors
Our range is constantly evolving and we endeavour to provide the most up to date information possible. If a product is incorrectly priced we reserve the right to refuse or cancel any orders, whether or not the order has been confirmed. Where your card has already been debited we will refund or credit your card immediately for the value of the order.

Payment
The total price payable will be stipulated at the time when you place your order whether or not your order has been confirmed. We are entitled to make adjustments to the price to take account of any increase in our supplier's prices or any changes to government imposed tax or duties.

All prices quoted on our site are in £ sterling and contain VAT at the current rate. Payment can be made by Credit/Debit card (excluding American Express) or by cheque. Orders can also be placed via our secure server, by phone or by post.

Payment Methods
We accept Visa, MasterCard, Switch, Solo, Electron and Delta as forms of payment. You may also pay by cheque or postal order although we cannot dispatch the goods until payment has been cleared which can take at least 14 days. On the order you must provide us with your exact billing address and telephone number, the address and phone number your credit card holder has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received

Availability of Goods
All product and services listed are subject to availability and may be withdrawn at any time. If we are unable to supply the goods within our specified time limit (normally 14 days from placement of order) we will notify you and offer a refund for the full amount. We will not be responsible for compensating you for any other losses you may suffer as a result of the non-delivery of your order.

Delivery address
For security reasons we may only be able to deliver your order to the address shown on your credit card statement. We may, at our discretion deliver your order to a verifiable place of work. You will be required to supply evidence to support this.

Transfer of Risk on Delivery
You will be responsible for goods as soon as we have delivered them to your door and have supplied a signature of acceptance to the carriers. We will only deliver goods to the address on the order and goods will not be left without a signature. Do not sign for goods until you have examined them as courier responsibility ends with your signature. Any transit damage, product shortages or incorrect goods must be noted on the delivery consignment. If you are unsure of the condition of your consignment do not accept it and contact us immediately. The responsibility of our couriers ends when you sign for your consignment and they will not accept claims for goods damaged in transit thereafter. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk.

Delivery Times
Most stock items are delivered within 3-5 working days from clearance of payment. We will endeavour to deliver goods within the times stated. On occasion goods are subject to availability and delay in delivery of goods is sometimes outside our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If harleyjohair.co.uk or our suppliers are temporarily out of stock, we will notify you of this position and you should allow up to 14 days for dispatch of the goods. For delays of more than 14 days, you will have the right to cancel the order and we will refund any money paid by you for the goods

If you have ordered large or heavy goods or live above ground level please ensure that you have someone available to assist our driver with the delivery.

Delivery Charges
All prices quoted on harleyjohair.co.uk exclude delivery charges. Deliveries to the UK mainland will be with our chosen courier service and will be made under normal conditions between the hours of 8am and 6pm weekdays. Timed, Saturday AM and deliveries to offshore islands are available at an extra cost by phoning our customer service line. The majority of deliveries are made from stock within 2 working days of order placement. Items which are not in stock may take slightly longer but we will contact you with details. Deliveries of large and heavy items will require assistance and it will be your responsibility to provide this at delivery. Please note that we will not be liable for any costs, damages, charges or expenses caused by any delay in delivering goods that is beyond our reasonable control. In the event that your goods appear lost in transit please contact us immediately and we will attempt to rectify the situation.

Returns and Refunds Policy
If you are not satisfied with your purchase you may notify us within 7 working days and return to us within 14 working days of purchase provided that the product has not been opened or used. You will be wholly responsible for the return shipping and insurance of any goods. Refunds under these conditions exclude carriage charges. You must inform us of your intention to return your goods before despatching any items to us. We will not accept delivery of any goods that have been, or appear to have been opened. Any ‘Free Gifts' supplied with the purchase of the product(s) must also be returned.

Your Right To Cancel
You have the right to cancel your order within 7 working days of receiving your order and return or make available for collection unopened and unused goods for a full refund excluding delivery charges within 30 days. You should notify us of your intention to cancel by Phone, fax or letter - please note that email confirmation is not acceptable. Goods must be returned or collected by us at your expense within 7 days of your notice to cancel. Should you require your goods to be collected we can arrange this and will charge you at our standard collection cost. If you do not return the goods to us unopened and unused within 7 working days of receiving your order your right to cancel will be revoked and we will refuse to accept delivery and the goods will be returned to you. This does not affect your statutory rights as a consumer.

Time Limit for Notification of Claims
Damaged Goods: If your goods arrive damaged do not sign for your consignment and contact us immediately. If the damage is not immediately apparent you must inform us within 7 days and keep all packaging to support your claim.

Shortages: It is your responsibility to sign for the correct number of packages as shown on the delivery consignment note. Any shortages must be notified to us within 7 days of delivery.

Incorrect Goods: It is your responsibility to inform us of any incorrect goods supplied within 7 days of delivery.

Data Protection Act
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We will collect information about you for 2 reasons: Firstly, to process your order and secondly, to provide you with the best possible service.

We will remove you from our email lists if you request us to do so either by automatic service or by email to our customer service dept. We will not pass your email address to other trusted traders unless you agree.

The type of information we will collect about you includes your:
Name
Address
Phone Number
Email Address
Credit/Debit card details.

We will never collect sensitive information about you without you explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law. We may use technology to track the behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

Please note that we practise a policy of continual review and reserve the right to change the above terms and conditions at any time without notice.

harleyjohair.co.uk is a division of Harley Jo's Ltd

Registered Office Harley Jo's Ltd, 119-121 Townhead, Kirkintilloch G66 1NX
Registered in Scotland Company Number SC276662

Customer Helpline open from 9am to 5.30pm Tuesday to Saturday

Telephone: 0141 588 5861 or 0141 588 5862
Email: sales@harleyjohair.co.uk

Version v1.01 May 2008